In the competitive online betting and gaming world, reliable customer support is paramount. Whether it’s addressing inquiries, resolving issues, or seeking assistance with transactions, Betika understands the importance of providing accessible and efficient customer care services to its users in Kenya.
If you need assistance, reaching out to Betika’s customer care team is straightforward.
In this post, I will take you through various methods you can easily use to communicate with Betika customer care in Kenya.
All methods of contacting Betika customer care
- Customer support hotline/phone number
- Social Media
- Live chat
Customer support number
Betika provides customer care numbers where you can speak directly with a representative. You can call the company’s support team at 0729-290-290 or 0780-290-290.
The Betika hotline numbers can be easily found on their website or by checking any communication you may have received from them. You can also simply search the web for the Betika customer care contacts.
You can also email Betika’s customer support. Send them your complaints, inquiries, or issues via support@betika.com. You can find the email online through web searches or on the official Betika website and app.
Live chat
Betika offers a live chat feature on its official website. Visit the website and use the live chat feature to communicate with a customer care representative in real-time.
Social Media
Betika is active on social media platforms. You can contact them through their Facebook, Instagram, or Twitter accounts. They have dedicated support teams managing these accounts and are responsive to inquiries and comments there.
Whether you prefer phone calls, emails, or social media, Betika aims to provide efficient customer service. Feel free to reach out for account-related issues, withdrawals, deposits, or general questions. If you don’t receive an immediate response, please remain patient—they’ll assist you eventually.
Betika offices in Kenya
Betika has physical offices you can visit in person. They have three betting agency offices and a company shop in Nairobi. Here is the address for each agency office and the Betika shop.
Betika Limited Kenya
This is the Betika headquarters and the main agency office located in the Central Business District of Nairobi, alongside Haile Selassie Avenue.
- Address: 38477-00100, Nairobi
- Hours: Open for 24 hours every day
- Phone: 0723864039
Betika Mayfair
This is a Betika betting agency office located at Mayfair Business Center in Parklands, Nairobi.
- Address: 3rd Floor, Mayfair Business Center, Parklands Road
- Hours: Open for 24 hours every day
- Phone: 0729290290
Betika Kawangare
The company has another betting agency office in Kawangware Nairobi that you can visit and inquire in person.
- Address: Parklands/Highbridge Westlands Mesiah Business Center, Nairobi
- Hours: Opens 8 am and closes 5 pm from Monday to Saturday.
- Phone: 0729290290
Betika Shop
The sportsbook owns a betting shop in Westlands Nairobi, full of trained agents ready to answer your questions or help in any way.
- Address: Ground Floor, TNS RMS Center, Mpaka Road Westlands
- Hours: The shop opens at 7 a.m. and closes at 9 p.m. on Monday. It is open from 9 a.m. to 8:30 p.m. Tuesday through Friday. On Saturday, the shop opens at 9 a.m. and closes at 9 p.m., and on Sunday, the working hours are from 11 a.m. to 8 p.m.
- Phone: 0780290290
FAQs on Betika customer care
For how long is the Betika customer service open?
Betika’s customer service is available 24/7, every day of the week. You can contact them for assistance whether it’s a Monday or a Sunday.
Do I need to pay to contact Betika?
It depends on the communication channel used. If you contact customer service through a mobile phone, you will be required to pay the communications service provider, i.e., Safaricaom.
Most channels do not require payment. You can reach Betika customer service for free through email, live chat, and social media platforms.
How long does it take for Betika customer support to respond?
Betika’s customer support typically responds promptly to inquiries. However, response times may vary depending on the complexity of the query.